Privacy policy

1. What we collect

When you submit an enquiry, book a consultation or pay online we collect your name, email address, phone number, travel plans (destination, dates, number of travellers) and any notes you choose to share.

For online payments, Paymob collects your card details directly. We receive only the payment status, amount and a transaction reference.

2. How we use it

We use your information to respond to your request, prepare and manage your booking, schedule appointments, confirm payments and contact you about your travel or visa file. We do not sell your personal information.

3. Where it is stored

Records are stored in access-controlled databases operated by our infrastructure providers. Only authorised Travel Easy staff can access the booking dashboard, and access is limited by role.

4. Sharing

We share information only as needed to provide the service you asked for, for example with Paymob to process a payment, or with embassies, visa centres, translators, airlines or hotels when you ask us to arrange those services, and where required by law.

5. Cookies and storage

We use essential browser storage to remember your light or dark theme and to check the status of a payment you started. Staff sign-in uses secure session cookies. We do not use advertising cookies.

6. Your choices

You may ask us to access, correct or delete your information by contacting info@traveleasy.tours or +20 10 2698 7626. We keep records only for as long as needed for your service and our legal obligations.